What Do I Do If The Front Door Is Locked?
The front door will typically be locked in between appointments. Please park out front and wait in your vehicle prior to your appointment time and the Physiotherapist will be down to unlock the front door when they are ready for you. If you have questions or concerns upon arrival do not hesitate to text 780-266-8633 for assistance.
Do You Offer Direct Billing?
Our clinic does not offer direct billing. After your session, we’ll provide you with a receipt immediately that you can use to submit your claim to your insurance provider.
If you have any questions about the process, feel free to contact us—we’re happy to help.
Do I Need A Doctors Referral?
In most cases, a referral is not required. Physiotherapists are highly trained, licensed professionals who are qualified to assess, diagnose, and treat a wide range of physical conditions independently.
Some private insurance plans may request a doctor’s referral for reimbursement, so if you’re planning to claim through your insurance, it’s a good idea to check your policy. But for starting treatment, you can come straight to us.
We're here to help you move better and feel better—no referral needed!
Common Pelvic Floor Physiotherapy Questions:
Do I have to have an internal exam?
NO, an internal exam is not mandatory. It is the gold star assessment when it comes to pelvic dysfunction. However, through our history and evaluation, we can often get a good idea of what may be going on. It may require a few additional visits, but your overall comfort and compliance with treatment is the biggest concern.
Remember, you may give or remove consent at any time. If you are concerned about having an internal, speak to your physiotherapist, and together you can decide when the best time would be, if at all.
What if on the day of my appointment I have my period?
Our therapists can assess and treat the pelvic floor even if you are currently having your period. If you feel uncomfortable having your assessment during your period or it is really heavy, the therapist can either proceed with the assessment or treatment externally or reschedule your appointment, provided you give 1 business day’s notice.
Can I bring my children?
If you have an infant, you are welcome to bring them with you; however, coming to sessions solo is preferred so we can concentrate on you. Please be aware that if you bring your baby, we may have to curtail the amount of work we can do within the session if you need to tend to baby and pause treatment.
Patients are often scheduled back-to-back, and sessions must end on time to honour the time of the next patient. Please remember that you are responsible for the safety of your baby while on the premises.
Do I need to have a doctor's note or referral?
No. You do not need a doctor’s referral to access pelvic floor services; however, some insurance companies may need a referral for reimbursement. Please contact your insurance company to determine if you need a doctor’s referral to access your physiotherapy benefits.
If I am pregant, can an internal exam be performed on myself?
Yes. As long as you do not have a high risk pregnancy, are still cleared for intercourse and have not been indicated otherwise by your doctor, an internal exam is perfectly safe. However, best practice guidlines recommend refraining from performing an internal exam once the pregnancy has reach 34+ weeks to reduce risks of inducing premature labour.